I got a new computer about 2 years ago and since that time it has been nothing but trouble. I’ve had to send it back to the company 3 times to be repaired. The motherboard and the hard drive have been replaced. The first time this was especially traumatic because I hadn’t backed up a lot of my photos and documents. I have more or less learned my lesson on that front. But sending my computer off every 2 months is totally disruptive to my writing life. Thankfully I paid extra for a warranty, but I can only imagine what will happen when that expires.
Silver linings; I have learned to be more patient. I have learned that computers are not magic though sometimes we expect them to perform as though they are. I have made many friends (and a few enemies) in India.
Ideally, I would like to find some big-cheese at HP’s home phone number or email account and bombard them with spam and hate mail until they give me my money back. Please feel free to leave a comment if you have such information.